General Terms and Conditions

Upon confirmation of the offer and/or confirmation of the consultation appointment, the following contractual conditions are agreed between the parties:

The contracting party books a fee-based consultation appointment or requests the issuance of a US visa for one or more applicants of his/her company or for him/herself in order to enable a temporary stay of the applicant(s) in the USA.

The US Visa Service will provide the Contracting Party and the applicant with advice and support in this regard.

Confidential information within the meaning of this agreement is

(1) All oral or written information and materials which the US Visa Service receives directly or indirectly from the Contractual Partner for the purpose of processing the order and which are marked as confidential or whose confidentiality arises from their subject matter or other circumstances.

(2) The commissioned services and other work results. The US Visa Service undertakes to treat all confidential information of which it gains direct or indirect knowledge as strictly confidential and not to pass it on to third parties, exploit it or use it without the prior written consent of the contractual partner.
The US Visa Service will take all appropriate precautions to ensure confidentiality. Confidential information will only be passed on to employees or other third parties who must receive it due to their work. The obligation to maintain absolute confidentiality continues even after the end of the cooperation. Upon request, any documents handed over, including all copies made thereof as well as working documents and materials, must be returned or destroyed and disposed of by the US Visa Service in accordance with its own data protection guidelines.

(1) The costs for processing the specific visa application are listed in the corresponding offer. All general consulting services are charged at the regular hourly rate. The fee does not include costs and expenses (costs in the usual scope are regularly exceeded if the client is located outside the EU and increased shipping costs arise - in this case the contractual partner must expect additional costs). The fee also does not include the application fees of the US authorities (US Consulate or US Embassy and / or US Immigration Office) unless the disbursement of the costs is expressly instructed Furthermore, the fee does not include any other costs that may be incurred by the contractual partner or the applicant(s) in connection with the application process and visa issuance, such as external translation costs, bank fees, costs for official or notarized certifications, etc.

(2) Cancellation of an order placed with the US Visa Service is possible by written declaration to the US Visa Service. In principle, the Contractual Partner shall be credited a flat rate of 50% of the processing fee charged. If the service has already been provided for the most part, no credit note will be issued. If an invoice has not yet been sent out, the cancellation is free of charge.

(3) The fees listed in the associated offer are fixed prices for specific visa processing. The total amount stated in the offer is due immediately after receipt of the invoice. This fee is payable in full even if the order is terminated prematurely. In the case of processing on an hourly basis, the total amount calculated by time recording is calculated after the order has been processed and is due immediately.

(4) The offer confirmed in writing by the contractual partner with an attachment is decisive for the start of a specific visa processing. When placing the order, the contractual partner undertakes to provide all data required for proper invoicing (complete company name including any necessary cost centers or contact persons).

The European Commission provides a platform for online dispute resolution (ODR): https://ec.europa.eu/consumers/odr.

You will find our e-mail and contact address in the Imprint.

We are not willing or obliged to participate in dispute resolution proceedings before a consumer arbitration board.